Frequently Asked Questions (FAQ)

General

1. What is Criptofolio?
Criptofolio is a comprehensive cryptocurrency portfolio tracking app that automates cost basis tracking, integrates with DeFi protocols, DEXs, and CEXs, and provides real-time insights into your investments.

2. How do I get started with Criptofolio?
To get started, simply download the app from the App Store or Google Play, create an account, and connect your DeFi wallet and CeFi exchange accounts via API.

Functionality

3. How does automatic cost basis tracking work?
Criptofolio automatically calculates your cost basis by tracking your transactions across integrated exchanges and wallets, eliminating manual calculations and errors. We’re constantly adding new integrations to make your life easier. If there’s a protocol that you’d like us to add, get in touch via the live chat support button on the bottom-right of the website.

Security

4. How secure is my data with Criptofolio?
Criptofolio takes data security seriously. We use encryption and secure API connections to ensure your personal and transaction information is protected.

5. Do I need to give Criptofolio access to my funds?
No, Criptofolio does not hold or manage your funds. It connects to your wallets and accounts only to gather data for tracking and reporting purposes. All permissions are read-only.

Pricing

6. Is Criptofolio free to use?
Criptofolio offers both free and premium features. Basic access to our portfolio tracking app is free, though certain advanced functionalities, such as in-depth analytics and tax reporting, may require a subscription or one-time payment.

7. How do I view or download my capital gains report?
You can easily generate and download your comprehensive capital gains report directly within the app. Simply navigate to the reporting section and follow the prompts.

Support

8. What if I need help or have more questions?
If you need assistance, you can reach out to our customer support team through the app or visit the support section on our website. We’re here to help!

9. Can I provide feedback or suggest new features?
Absolutely! We welcome user feedback. Please share your suggestions through the app’s feedback feature, or contact our support team, and we’ll take your ideas into consideration for future updates.